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From time to time we may need to notify you of important information. Therefore, we recommend that you add bet365 to your Safe Sender list, or Contacts. We may also send you emails about our range of offers and promotions.

In order to verify your identity, we may ask you to provide a copy of photographic ID such as a copy of your passport, ID card, driving licence or a document confirming your residential address such as a utility bill.

There are several reasons why bet365 accounts can be restricted, including matched betting, unreasonable betting behaviour, GamStop (self-exclusion), and exploitation of bonuses.

For example, Bet365 was taken to court for refusing to pay over 1 million in winnings to a horse bettor in Northern Ireland in 2024. The company refused a payout of 54,000 to a customer in England in 2024, a case which was still ongoing in 2024.