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How do I request for my account to be reactivated after my exclusion period has ended? If you'd like your account reactivated after a period of temporary self exclusion, you'll need to get in touch with Customer Service. Our team will then be able to review your account whilst you are present on the contact.

There are a number of reasons for which we suspend accounts: You have added a debit card to your account that is not registered in your own name. Your personal details already exist on another account. Information provided by you leads us to believe you are under the age of 18.