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For example, Bet365 was taken to court for refusing to pay over 1 million in winnings to a horse bettor in Northern Ireland in 2024. The company refused a payout of 54,000 to a customer in England in 2024, a case which was still ongoing in 2024.

There are several reasons why bet365 accounts can be restricted, including matched betting, unreasonable betting behaviour, GamStop (self-exclusion), and exploitation of bonuses.

The boss of gambling firm Bet365 was paid more than 200m in just one year, which is one of the biggest salaries ever awarded in the UK. The highest paid director of Bet365 Group, believed to be founder Denise Coates, earned a salary of 213.4m in the year to March 2024.

Coates still runs the company alongside her brother, and co-CEO, John Coates. Coates owns around half of Bet365. Her personal fortune is estimated at $5.2 billion, as of December 2024.