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For example, Bet365 was taken to court for refusing to pay over 1 million in winnings to a horse bettor in Northern Ireland in 2024. The company refused a payout of 54,000 to a customer in England in 2024, a case which was still ongoing in 2024.

Denise Coates CBE (born 26 September 1967) is a British billionaire businesswoman, the founder, majority shareholder and joint chief executive of online gambling company Bet365. As of July 2024, Forbes estimates Coates's net worth at $7.7 billion.

When Singapore passed the Remote Gambling Act, many major foreign bookmakers stopped operating in the country to comply with the new laws. Bet365 is among the sites that is no longer available to users in Singapore.

You may contact the Bet365 customer service staff by emailing a personal email account. If you prefer to communicate with someone directly, you may email support.eng@customerservices365.